Will my bill be affected?We received assurances by phone and email from RCN repesentatives that this was the case, even though the first RCN rep we called had stated it was not. Now, however, the company has informed us that the first converter box will actually cost $5.95 a month -- and has changed its webpage to make the above statement go down the memory hole. A small matter, maybe, but who wants to do business with such Orwellian incompetents?
Only if you need to get converter boxes for any of your TVs. If you currently have no converter boxes in your home, RCN will provide you one free standard digital converter box (as long as your account is in good standing). Additional boxes are $2.95 per month.
Tuesday, September 23, 2008
RCN customer service
The cable company RCN is converting to digital and requiring its customers to get converter boxes. Until very recently, its FAQ page (here retrieved from Google's cache) stated: